Terms and Conditions

TERMS AND CONDITIONS OF USE

Effective Date: 11.06.2026

Last Updated: 11.06.2026

Operated by:
Multi-Coached Pty Ltd
ABN 16 673 668 856
Walliston WA 6076
Australia
hello@multicoached.com

1. ABOUT THESE TERMS

1.1 Agreement

These Terms and Conditions (“Terms”) govern access to and use of OT-Me., including all associated websites, mobile applications, software, content, artificial intelligence functionality, educational resources, digital services, physical products and related services provided through OT-Me.

These Terms form a legally binding agreement between you and Multi-Coached Pty Ltd (ABN 16 673 668 856) (“Multi-Coached”, “OT-Me.”, “we”, “us” or “our”).

By accessing, browsing, downloading, installing, registering for, purchasing from, or otherwise using OT-Me., you agree to be bound by these Terms.

If you do not agree to these Terms, you must not access or use OT-Me.

1.2 Software-as-a-Service Platform

OT-Me. is a licensed Software-as-a-Service (SaaS) platform.

Access to OT-Me. is licensed and not sold.

Nothing in these Terms transfers ownership of OT-Me., its software, systems, intellectual property, artificial intelligence systems, methodologies, activity libraries, educational resources, therapeutic frameworks, content, databases, reports, workflows or other assets.

Users receive only a limited right to access and use OT-Me. during a valid Licence Term in accordance with these Terms.

1.3 Separate Professional Services

Multi-Coached may separately provide occupational therapy services, consulting services, training services, workshops, incursions, educational services or other professional services.

Unless expressly stated otherwise in writing, those services are governed by separate agreements, consent forms, engagement terms, professional obligations and service-specific conditions.

These Terms govern access to and use of OT-Me. only.

1.4 Australian Operation

OT-Me. is designed and operated primarily for users located within Australia.

Users accessing OT-Me. from outside Australia do so at their own risk and are responsible for compliance with local laws.

1.5 Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

1.6 Organisations

Where a school, clinic, healthcare provider, allied health practice, business, government entity or other organisation purchases or administers licences, that organisation agrees to be bound by these Terms and is responsible for the actions of its authorised users.

2. DEFINITIONS

In these Terms:

Account

Means a user account created to access OT-Me.

AI Outputs

Means any content generated, suggested, created, modified or produced by artificial intelligence or machine learning systems used within OT-Me.

Authorised User

Means a person authorised by a parent, school, clinic or organisation to access OT-Me.

Child User

Means a person under 18 years of age who accesses OT-Me. through authority granted by a parent, guardian, school, clinician or authorised organisation.

Goods

Means physical products, downloadable products, educational resources or other goods sold by Multi-Coached.

Licence

Means the limited right granted by Multi-Coached to access and use OT-Me.

Licence Fee

Means any fee payable for access to OT-Me.

Licence Term

Means the period during which access rights are granted under a purchased licence.

Organisation

Means a school, clinic, healthcare provider, allied health practice, business, government agency or other entity using OT-Me.

Personal Information

Has the meaning given in the Privacy Act 1988 (Cth).

Service

Means OT-Me., including all websites, applications, software, content, AI functionality, administration portals, digital resources and associated services.

Treating Clinical Team

Means the health professionals, medical practitioners, educational professionals and support providers responsible for a child’s assessment, treatment, intervention planning, support, education, wellbeing, safeguarding or care.

User

Means any person who accesses or uses OT-Me.

User Content

Means any information, data, files, documents, images, forms, notes, goals, ratings, responses or other materials submitted to OT-Me. by a User.

3. THE SERVICE

3.1 Purpose

OT-Me. is designed to assist authorised users through educational tools, activity planning, goal setting, progress tracking, AI-assisted content generation, therapeutic support resources, educational resources and related functionality.

3.2 Technology Platform

OT-Me. is a technology platform designed to support educational, therapeutic and organisational activities.

Multi-Coached provides software tools and related functionality only.

3.3 Not a Medical Device

OT-Me. is not a medical device.

OT-Me. is not registered with the Therapeutic Goods Administration as a medical device and must not be represented as such.

3.4 No Diagnosis

OT-Me. does not diagnose medical, developmental, neurological, psychiatric, behavioural, sensory, educational, learning or psychological conditions.

Nothing within OT-Me., including AI Outputs, reports, recommendations, assessments, activities, strategies, suggested goals, lesson adjustments or generated content, constitutes a diagnosis.

Only appropriately qualified and authorised practitioners may diagnose conditions in accordance with applicable laws, registration requirements and professional standards.

3.5 No Professional Advice

OT-Me. does not provide:

medical advice;
therapeutic advice;
psychological advice;
educational advice;
legal advice;
financial advice; or
professional advice of any kind.

All content is provided for informational, educational and support purposes only.

3.6 User Suitability

Users are responsible for determining whether OT-Me. is suitable for their intended use, professional requirements, educational environment, organisational policies and legal obligations.

Multi-Coached does not warrant that OT-Me. will satisfy the requirements of every User, school, clinic, organisation, professional framework or regulatory environment.

3.7 No Healthcare Provider Relationship

Multi-Coached provides OT-Me. as a technology platform.

In providing OT-Me., Multi-Coached is not acting as:

a healthcare provider;
medical practice;
hospital;
clinic;
educational institution;
emergency service; or
diagnostic provider.

3.8 No Guaranteed Outcomes

Multi-Coached does not guarantee:

therapeutic outcomes;
educational outcomes;
behavioural outcomes;
developmental outcomes;
assessment outcomes;
intervention outcomes;
healthcare outcomes;
student outcomes;
achievement of goals; or
any particular result from use of OT-Me.

4. ACCOUNTS AND ELIGIBILITY

4.1 Minimum Age

A person must be at least 18 years old to create an Account.

Child Users may only access OT-Me. through authority granted by an authorised adult.

4.2 Account Information

Users must provide accurate, complete and current information and keep that information updated.

4.3 Account Security

Users are responsible for maintaining:

account security;
password confidentiality;
device security; and
access controls.

Users must immediately notify Multi-Coached of any suspected unauthorised access.

4.4 Professional Credentials

Where access is based upon professional qualifications, employment status or registration, Users warrant that all required credentials remain current and valid.

4.5 Organisation Accounts

Where access is purchased by an Organisation:

licence ownership belongs to the Organisation;
licences may only be used by authorised users;
login credentials must not be shared;
Multi-Coached may verify licence compliance; and
Organisations are responsible for authorised use.

5. CHILD USERS AND CONSENT

5.1 Authorised Access Only

Child Users may only access OT-Me. with the authority and supervision of a parent, guardian, school, clinic or other authorised organisation.

5.2 Consent

The person granting access for a Child User warrants that they possess all permissions, consents and authority required to do so.

5.3 School and Clinic Warranties

Schools, clinics and Organisations warrant that they have obtained all permissions, consents and authorities required to collect, upload, process, store and disclose information relating to Child Users through OT-Me.

5.4 Limited Child Information

OT-Me. is designed to minimise the collection of information relating to children and only collect information reasonably necessary to provide the Service.

5.5 No Marketing To Children

Multi-Coached does not knowingly direct marketing communications to Child Users.

5.6 Parent Rights

Parents and legal guardians may request access to, correction of or deletion of information relating to their child in accordance with applicable laws and the Privacy Policy.

6. PROFESSIONAL RESPONSIBILITY, CHILD SAFETY AND LIMITATIONS OF THE SERVICE

6.1 Treating Clinical Team

For the purposes of these Terms, the Treating Clinical Team may include medical practitioners, paediatricians, psychiatrists, psychologists, occupational therapists, teachers, education assistants, school staff, support coordinators and other appropriately qualified professionals.

6.2 Professional Responsibility

All professional decisions remain solely the responsibility of the relevant Treating Clinical Team, school, clinic, organisation, parent or guardian.

6.3 Emergency Situations

OT-Me. must not be used for emergency situations, safeguarding incidents, crisis intervention, medical emergencies, mental health emergencies or circumstances requiring urgent professional assistance.

Users should seek assistance from appropriate emergency services or qualified professionals where urgent support is required.

6.4 Child Safety

Responsibility for child safety, supervision, safeguarding and wellbeing remains solely with parents, guardians, schools, clinics, organisations and members of the Treating Clinical Team.

6.5 No Fiduciary Relationship

Nothing in OT-Me. creates a doctor-patient relationship, therapist-client relationship, fiduciary relationship, agency relationship, partnership relationship, employment relationship or advisory relationship between Multi-Coached and any User.

6.6 No Replacement for Professional Services

OT-Me. is not intended to replace professional judgement, clinical reasoning, educational decision-making, healthcare services, treatment planning, supervision or legally required record keeping.

6.7 User Assumption of Risk

Users acknowledge that educational and therapeutic outcomes vary, professional judgement is required, AI systems may generate inaccurate outputs and use of OT-Me. is undertaken at the User’s own risk.

6.8 Professional Insurance

Users accessing OT-Me. in a professional capacity warrant that they maintain any insurance required by law, professional standards, employers or regulatory bodies.

7. SOFTWARE-AS-A-SERVICE LICENCE

7.1 Licensed Access

OT-Me. is provided as a Software-as-a-Service (SaaS) platform.

Access to OT-Me. is licensed, not sold.

Subject to compliance with these Terms and payment of applicable Licence Fees, Multi-Coached grants Users a limited, revocable, non-exclusive, non-transferable and non-sublicensable Licence to access and use OT-Me. during the applicable Licence Term.

7.2 Scope of Licence

The Licence permits Users to:

access authorised areas of OT-Me.;
use OT-Me. for its intended purpose;
access AI-generated content and resources provided through OT-Me.;
install approved OT-Me. applications on devices owned or controlled by the User;
access educational and therapeutic support resources made available through OT-Me.

No other rights are granted.

7.3 Licence Ownership

All licences remain the property of Multi-Coached.

A Licence grants a right to access and use OT-Me. and does not transfer ownership of any software, content, intellectual property or technology.

7.4 Organisational Licensing

Where a school, clinic or Organisation purchases access:

(a) the Licence belongs to the Organisation;

(b) the Organisation may allocate authorised users;

(d) the Organisation remains liable for acts and omissions of its authorised users;

(e) Multi-Coached may verify compliance with licence entitlements.

7.5 Licence Restrictions

Users must not:

(a) copy, reproduce or modify OT-Me.;

(b) reverse engineer, decompile or disassemble OT-Me.;

(d) sell, resell, lease, sublicense or distribute OT-Me.;

(e) provide unauthorised third parties with access;

(f) remove proprietary notices;

(g) interfere with operation of OT-Me.;

(h) use OT-Me. in breach of applicable laws.

7.6 Anti-Scraping

Users must not use:

bots;
spiders;
crawlers;
scrapers;
automated extraction tools;
data mining tools; or
similar technologies

to collect, copy, harvest or analyse information from OT-Me.

7.7 Artificial Intelligence Training Restrictions

Users must not use OT-Me., AI Outputs, activity libraries, workflows, educational resources, reports, prompts, methodologies or generated content to:

(a) train artificial intelligence systems;

(b) train machine learning models;

(d) benchmark AI products;

(e) develop competing software;

(f) develop competing educational platforms;

(g) develop competing therapeutic products;

(h) create competing artificial intelligence services.

7.8 Competitive Use Restriction

Users must not use OT-Me. or information obtained through OT-Me. to create, support, develop or operate a competing product or service.

7.9 Suspension

Multi-Coached may immediately suspend access where reasonably necessary to:

(a) protect security;

(b) protect intellectual property;

(d) investigate suspected misuse;

(e) comply with law;

(f) prevent unauthorised access.

8. LICENCE FEES AND LICENCE TERMS

8.1 Licence Model

OT-Me. is offered under a licence model.

Licence Fees provide access rights during a defined Licence Term.

8.2 Licence Fees

Licence Fees must be paid in accordance with the applicable pricing, proposal, agreement or invoice.

All prices are stated in Australian Dollars unless otherwise specified.

GST will apply where required by law.

8.3 Renewals

Unless otherwise agreed in writing, Licence Terms do not automatically renew.

Multi-Coached may invite renewal before expiry of the current Licence Term.

8.4 Changes to Fees

Multi-Coached may change Licence Fees for future Licence Terms by providing reasonable notice.

8.5 Failure to Pay

Failure to pay Licence Fees may result in:

(a) suspension of access;

(b) limitation of functionality;

(d) debt recovery action.

8.6 Refunds

Refunds will be provided only where required under Australian Consumer Law or where expressly agreed by Multi-Coached.

9. SALE OF GOODS

9.1 Goods

Multi-Coached may offer physical goods, educational resources, downloadable products and related materials for purchase.

9.2 Orders

Orders constitute an offer to purchase.

An order is accepted when Multi-Coached confirms acceptance or dispatches the Goods.

9.3 Pricing

Prices displayed are in Australian Dollars and include GST where applicable.

9.4 Delivery

Delivery dates are estimates only.

Multi-Coached is not liable for delays caused by third-party delivery providers or events outside its reasonable control.

9.5 Risk

Risk in Goods passes to the purchaser upon delivery.

9.6 Australian Consumer Law

Goods supplied by Multi-Coached come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in these Terms excludes those guarantees.

10. AI OUTPUTS

10.1 AI Assistance Only

OT-Me. incorporates artificial intelligence technologies to assist Users.

AI Outputs are provided as informational and support tools only.

10.2 No Diagnosis

AI Outputs do not constitute:

diagnoses;
treatment plans;
healthcare advice;
educational advice;
legal advice;
professional advice; or
recommendations that should be relied upon without review.

10.3 Human Review Required

All AI Outputs should be independently reviewed and evaluated by the User and, where appropriate, the child’s Treating Clinical Team before implementation.

10.4 Accuracy Disclaimer

AI systems may generate inaccurate, incomplete, outdated, inconsistent or inappropriate content.

Multi-Coached does not warrant that AI Outputs are:

accurate;
complete;
current;
reliable;
clinically appropriate;
educationally appropriate;
suitable for any specific child or circumstance.

10.5 User Responsibility

Users remain solely responsible for decisions made using AI Outputs.

10.6 Artificial Intelligence Providers

OT-Me. may utilise third-party artificial intelligence providers.

Multi-Coached may add, remove, replace, modify or discontinue artificial intelligence providers, models, features or functionality at any time without liability.

Users acknowledge that AI Outputs may vary over time.

10.7 No Outcome Guarantees

Multi-Coached does not guarantee any outcome arising from the use of AI Outputs.

11. USER CONTENT

11.1 User Ownership

Users retain ownership of original User Content submitted to OT-Me.

11.2 Licence Granted to Multi-Coached

Users grant Multi-Coached a worldwide, royalty-free, non-exclusive licence to:

host;
store;
process;
analyse;
display;
transmit; and
use User Content

to the extent reasonably necessary to operate, secure, maintain and improve OT-Me.

11.3 User Warranties

Users warrant that:

(a) they have authority to provide User Content;

(b) all necessary permissions and consents have been obtained;

(d) User Content does not infringe third-party rights;

(e) information relating to Child Users has been provided lawfully.

11.4 De-Identified Information

To the extent permitted by law, Multi-Coached may use aggregated and de-identified information derived from User Content for:

analytics;
research;
service improvement;
quality assurance;
platform development;
artificial intelligence improvement;
reporting.

No personally identifiable information will intentionally be published without required consent.

11.5 Removal of Content

Multi-Coached may remove, restrict, disable or refuse User Content where it reasonably believes the content:

(a) breaches these Terms;

(b) creates legal risk;

(d) threatens child safety;

(e) is unlawful;

(f) is inappropriate.

11.6 Clinical Records Disclaimer

OT-Me. is not intended to function as:

an electronic health record;
a clinical note storage platform;
a medical records system; or
a legally required record keeping system.

Clinicians, schools and organisations remain responsible for maintaining any records required by law, professional standards, employers or regulatory bodies.

12. ACCEPTABLE USE

12.1 Lawful Use

Users must use OT-Me. lawfully, responsibly and in accordance with these Terms.

12.2 Prohibited Conduct

Users must not:

(a) use OT-Me. in breach of any law;

(b) upload false, misleading or deceptive information;

(d) harass, abuse, threaten or intimidate any person;

(e) upload malware, ransomware, viruses or malicious code;

(f) interfere with the operation or security of OT-Me.;

(g) attempt unauthorised access to systems, accounts or information;

(h) use OT-Me. for unlawful purposes;

(i) misuse information relating to children;

(j) use OT-Me. in a manner likely to cause harm;

(k) misrepresent AI Outputs as diagnoses, treatment plans or professional advice.

12.3 Child Safety

Users acknowledge that child safety remains the responsibility of:

parents and guardians;
schools;
clinics;
Organisations; and
members of the Treating Clinical Team.

Multi-Coached does not supervise Child Users.

12.4 Security Obligations

Users must take reasonable steps to:

(a) secure devices used to access OT-Me.;

(b) maintain password confidentiality;

(d) notify Multi-Coached of suspected security incidents.

12.5 Compliance with Professional Standards

Users accessing OT-Me. in a professional capacity must comply with:

(a) professional standards;

(b) ethical obligations;

(d) employer requirements;

(e) applicable laws.

13. INTELLECTUAL PROPERTY

13.1 Ownership

OT-Me., including all software, source code, object code, systems, interfaces, databases, activity libraries, educational resources, therapeutic frameworks, workflows, methodologies, reports, prompts, designs, graphics, content, trademarks, branding, AI systems and associated intellectual property rights are and remain the exclusive property of Multi-Coached Pty Ltd and its licensors.

13.2 Multi-Coached Ownership

Without limitation, Multi-Coached owns all rights, title and interests in:

(a) OT-Me.;

(b) software architecture;

(d) educational frameworks;

(e) therapeutic frameworks;

(f) AI systems;

(g) prompts;

(h) workflows;

(i) methodologies;

(j) activity structures;

(k) lesson planning frameworks;

(l) recommendation engines;

(m) report templates;

(n) designs and layouts;

(o) improvements and enhancements.

13.3 No Ownership Transfer

Nothing in these Terms transfers ownership of any intellectual property to any User, Organisation, school, clinic, parent, teacher, occupational therapist, education assistant, Child User or third party.

Users receive only the limited Licence expressly granted under these Terms.

13.4 Derivative Works

All modifications, enhancements, customisations, derivative works, improvements and developments relating to OT-Me. remain the exclusive property of Multi-Coached.

13.5 AI Ownership

To the extent permitted by law:

(a) OT-Me. AI systems;

(b) prompts;

(d) recommendation frameworks;

(e) generated structures;

(f) educational methodologies;

(g) therapeutic methodologies; and

(h) associated intellectual property

remain the exclusive property of Multi-Coached.

13.6 Feedback

Any suggestion, idea, recommendation, improvement proposal, feedback or enhancement submitted by a User may be used by Multi-Coached without restriction and without compensation.

13.7 Trademarks

OT-Me., Multi-Coached and associated logos, branding, names and marks are protected by intellectual property laws.

Users must not use those marks without prior written consent.

13.8 Reservation of Rights

All rights not expressly granted under these Terms are reserved by Multi-Coached.

14. PRIVACY AND DATA HANDLING

14.1 Privacy Policy

Collection, use, disclosure and storage of Personal Information is governed by the OT-Me. Privacy Policy.

By using OT-Me., Users acknowledge the Privacy Policy.

14.2 Privacy Compliance

Multi-Coached takes reasonable steps to comply with:

(a) Privacy Act 1988 (Cth);

(b) Australian Privacy Principles; and

14.3 User Responsibility for Information

Users are responsible for ensuring they have obtained all permissions, consents and authorities necessary before uploading information to OT-Me.

This includes information relating to Child Users.

14.4 Child Information

Schools, clinics and Organisations warrant that parental consent and required permissions have been obtained before entering information relating to a child into OT-Me.

14.5 Data Storage

OT-Me. data is primarily stored within Australia using infrastructure operated by third-party providers.

14.6 Cross-Border Processing

Certain service providers used by OT-Me. may process information outside Australia.

Users acknowledge that limited information may be processed by providers located in other jurisdictions where required to deliver the Service.

14.7 Third-Party Providers

OT-Me. may utilise third-party providers including:

Supabase;
OpenAI;
Stripe;
Resend;
Google Analytics;

and other service providers reasonably required to operate the Service.

14.8 Artificial Intelligence Providers

Multi-Coached may add, remove, replace or modify artificial intelligence providers, models or functionality at any time.

Users acknowledge that AI functionality may change over time.

14.9 Security

Multi-Coached implements reasonable technical and organisational measures to protect information but cannot guarantee absolute security.

14.10 Data Retention

Information may be retained for operational, legal, audit, security, backup and compliance purposes.

14.11 Data Breaches

Where required by law, Multi-Coached will comply with applicable data breach notification obligations.

15. WARRANTIES AND DISCLAIMERS

15.1 As-Is Service

OT-Me. is provided on an “as is” and “as available” basis.

15.2 No Warranty

To the maximum extent permitted by law, Multi-Coached excludes all warranties, guarantees, representations and conditions not expressly stated in these Terms.

15.3 Availability

Multi-Coached does not warrant that OT-Me. will:

(a) operate continuously;

(b) be uninterrupted;

(d) be secure;

(e) be available at all times;

(f) be free from defects.

15.4 Technology Platform

Users acknowledge that OT-Me. is a technology platform and not a substitute for professional judgement, professional services, healthcare services, educational services or legally required record keeping systems.

15.5 No Reliance

Users acknowledge that they have not relied upon any statement, representation, warranty, promise or assurance not expressly contained within these Terms.

15.6 Cybersecurity Disclaimer

While Multi-Coached implements reasonable security measures, Multi-Coached does not warrant that OT-Me. will be immune from:

cyber attacks;
hacking attempts;
malware;
ransomware;
unauthorised access;
service disruptions; or
security incidents.

15.7 Third-Party Services

Multi-Coached is not responsible for failures, interruptions, inaccuracies or outages caused by third-party service providers.

15.8 Regulatory Changes

Multi-Coached may modify, suspend, restrict or discontinue any part of OT-Me. where reasonably necessary to comply with changes in law, regulation, regulatory guidance, professional standards, industry requirements or government directions.

15.9 No Outcome Warranties

Multi-Coached does not warrant or guarantee:

(a) therapeutic outcomes;

(b) educational outcomes;

(d) developmental outcomes;

(e) intervention outcomes;

(f) assessment outcomes;

(g) healthcare outcomes;

(h) student outcomes;

(i) academic outcomes;

(j) achievement of goals; or

(k) any particular result from use of OT-Me.

15.10 Entire Risk Allocation

Users acknowledge that the Licence Fees charged for OT-Me. reflect the allocation of risk between the parties and the limitations, exclusions, disclaimers and liability caps contained within these Terms.

Multi-Coached would not provide access to OT-Me. on the same basis without those limitations and exclusions.

16. LIMITATION OF LIABILITY

16.1 Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights, guarantees or remedies that cannot lawfully be excluded under the Australian Consumer Law.

16.2 Limitation of Liability

To the maximum extent permitted by law, Multi-Coached’s total aggregate liability arising out of or in connection with:

OT-Me.;
the Service;
AI Outputs;
User Content;
Goods; or
these Terms

is limited to the greater of:

(a) the total Licence Fees paid by the relevant User during the twelve (12) months immediately preceding the event giving rise to the claim; or

(b) AUD $100.

16.3 ACL Remedies

Where liability cannot lawfully be excluded and the Australian Consumer Law permits limitation of liability, Multi-Coached’s liability is limited to:

(a) supplying the services again; or

(b) paying the cost of having the services supplied again,

unless a different remedy is required by law.

16.4 Excluded Losses

To the maximum extent permitted by law, Multi-Coached is not liable for:

(a) indirect loss;

(b) consequential loss;

(d) exemplary loss;

(e) punitive loss;

(f) loss of profits;

(g) loss of revenue;

(h) loss of contracts;

(i) loss of opportunity;

(j) loss of goodwill;

(k) loss of anticipated savings;

(l) loss of data;

(m) loss of reputation; or

(n) business interruption.

16.5 Professional Decisions

Users acknowledge that all diagnoses, assessments, treatment decisions, intervention planning, educational decisions, implementation strategies and professional recommendations remain solely the responsibility of the Treating Clinical Team and relevant Users.

Multi-Coached is not liable for decisions made by Users or members of the Treating Clinical Team.

16.6 Child Outcomes

Multi-Coached is not liable for outcomes experienced by any Child User arising from:

(a) use of OT-Me.;

(b) AI Outputs;

(d) educational interventions;

(e) therapeutic interventions;

(f) professional recommendations; or

(g) third-party actions.

16.7 Artificial Intelligence Outputs

Users assume all responsibility and risk associated with the use of AI Outputs.

Multi-Coached is not liable for errors, omissions, inaccuracies, inconsistencies or outcomes arising from AI Outputs.

16.8 Third-Party Providers

Multi-Coached is not liable for failures, interruptions, outages, delays, errors or losses caused by third-party providers including hosting providers, artificial intelligence providers, payment providers, analytics providers, telecommunications providers or platform providers.

16.9 User Assumption of Risk

Users acknowledge that use of OT-Me. involves educational, therapeutic and technological risks and that use of the Service is undertaken at the User’s own risk.

17. INDEMNITY

17.1 User Indemnity

Users indemnify and hold harmless Multi-Coached, its directors, officers, employees, contractors, consultants and agents from and against any claim, action, demand, liability, loss, damage, cost or expense (including reasonable legal costs) arising from:

(a) breach of these Terms;

(b) misuse of OT-Me.;

(d) User Content;

(e) breach of privacy obligations;

(f) failure to obtain required consents;

(g) infringement of intellectual property rights;

(h) misuse of AI Outputs;

(i) decisions relating to Child Users;

(j) breach of professional obligations;

(k) negligent or unlawful acts or omissions of the User.

17.2 Organisational Indemnity

Where access is provided through an Organisation, the Organisation indemnifies Multi-Coached in respect of claims arising from:

(a) acts or omissions of authorised users;

(b) failure to obtain required permissions or consents;

(d) misuse of OT-Me. by authorised users.

18. SUSPENSION AND TERMINATION

18.1 Suspension

Multi-Coached may immediately suspend access where reasonably necessary to:

(a) protect security;

(b) protect child safety;

(d) comply with law;

(e) protect intellectual property;

(f) protect other Users;

(g) prevent unauthorised access.

18.2 Termination by User

Users may cease using OT-Me. at any time.

Where applicable, Users may request account closure by contacting Multi-Coached.

18.3 Termination by Multi-Coached

Multi-Coached may suspend or terminate access where:

(a) these Terms are breached;

(b) Licence Fees remain unpaid;

(d) child safety concerns arise;

(e) regulatory obligations require action;

(f) continued access creates legal, regulatory, reputational or security risk.

18.4 Effect of Termination

Upon termination:

(a) licence rights immediately cease;

(b) access rights end;

(d) intellectual property rights remain vested in Multi-Coached;

(e) clauses intended to survive termination continue in effect.

18.5 Data Export

Where reasonably practicable and technically feasible, Multi-Coached may provide a User with an export of available User Content before account closure.

Multi-Coached is not required to provide information in a particular format.

19. GENERAL PROVISIONS

19.1 Entire Agreement

These Terms, together with the Privacy Policy and any incorporated policies, constitute the entire agreement relating to OT-Me.

19.2 Severability

If any provision is invalid, illegal or unenforceable, the remaining provisions remain in full force and effect.

19.3 No Waiver

Failure or delay in exercising a right does not constitute a waiver of that right.

19.4 Assignment

Users may not assign or transfer rights under these Terms without prior written consent.

19.5 Business Transfer

Multi-Coached may assign, transfer, novate or otherwise deal with its rights and obligations under these Terms in connection with:

(a) a merger;

(b) acquisition;

(d) financing transaction;

(e) sale of business;

(f) sale of assets.

19.6 Force Majeure

Multi-Coached is not liable for delays, interruptions or failures caused by events beyond its reasonable control, including:

(a) natural disasters;

(b) pandemics;

(d) telecommunications failures;

(e) internet outages;

(f) cyber incidents;

(g) infrastructure failures;

(h) third-party provider failures.

19.7 Regulatory Compliance

Users acknowledge that laws and regulatory requirements applicable to software platforms, privacy, education, healthcare, child protection and artificial intelligence may change over time.

Multi-Coached may modify OT-Me. or these Terms where reasonably necessary to comply with such requirements.

19.8 Electronic Communications

Users consent to receiving notices and communications electronically.

Notices may be provided by email, website publication, in-app notification or other electronic means.

19.9 Dispute Resolution

Before commencing formal legal proceedings, the parties agree to attempt in good faith to resolve disputes through direct discussions.

Nothing in this clause prevents a party from seeking urgent injunctive or equitable relief.

19.10 Governing Law

These Terms are governed by the laws of Western Australia.

19.11 Jurisdiction

The parties submit to the exclusive jurisdiction of the courts of Western Australia and courts hearing appeals from those courts.

20. CONTACT DETAILS

For enquiries relating to OT-Me., these Terms or privacy matters:

Multi-Coached Pty Ltd
ABN 16 673 668 856
Walliston WA 6076
Australia

Email: hello@multicoached.com